Basak

There is a saying in business: “If you are unhappy with someone’s service, ‘talk with your feet.’” Meaning, leave. They say that the window to please a customer these days is getting shorter and shorter.

But that’s a completely ridiculous course of action. (Not to mention, childish.)

The problem with this strategy is that a) you, as a patron, don’t get what you want, and b) the business doesn’t get what it wants. The business obviously wants happy customers, people to have a long-term relationship with and, ultimately, success.

But you want the same thing, right? You want whatever amazing benefit or solution you went to the company for in the first place. Say, for example, you went with a company because you liked the way they did things, i.e. you liked their service or you like their product, and while you were getting it, you were happy.

But then, they changed something. They changed the way they delivered the product, or they changed their logo or their colors (hey, I’ve known people who’ve jumped ship for smaller reasons!). Who knows what it was, but they made some change and you don’t like it.

And what is the typical response? Talk with your feet, right? You unsubscribe, leave, or just stop buying their product. Now, if you’re one of the rare few, maybe you give the company feedback before you leave, saying, “I don’t like this new change; I think you were better before.” But then, you’re gone.

But who suffers most?

You’ve left, feeling upset (but justified)… but now, you’re no longer getting the juicy stuff. You’re without the service that you went there for originally. And, unless you’re one of the rare few, the company has no idea why you’ve left. Either way, you lose, and they lose.

And here’s the long-term view: what if the company changes back? You don’t even know about it, because you’re not paying attention anymore. Big mistake.

In order to get what you want, you need to help the company to improve by giving them the feedback you have for them… and then, stick around. Be there when they change. And if they don’t, tell them again. Ask why they’re doing it the way they are. Get in their face, if you need to. It’s how relationships get worked out, and not just abandoned.

A personal example…

I had a student once in one of my classes who used to complain about just about everything (seriously). In the beginning, this drove me crazy (I figured she hated how I taught) and, of course, it brought up all my insecurities about my abilities. But then I realized it’s not that she didn’t like me… she actually loved me. She just wanted the best that I could give her, and she knew I was capable of it.

Luckily (claiming no genius on my part), I was able to put down my ego and make the changes that she asked for. And not only did it improve her experience, but it also made the class much better for everyone (they told me so after the fact). It was a win-win situation all the way around.

So, the next time a company or business that you like—be it Apple Computer, the plumber down the street, or a Thai restaurant you visit—changes anything they do for the worse, or if you just have a bad experience, tell them about it. Speak up, but then stick around and see how they make their changes.

You’ll be much happier in the end.

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mel e mo

I don’t mind doing windows. I even enjoy sweeping and mopping, and doing laundry has never been a problem. But I can let the dishes pile up like the Matterhorn before I swing into action.

Or, up until a couple months ago, that was true. But no longer. And I’ve never been happier about it.

What, is this going to be a plug for some newfangled dish soap? A treatise on the efficient use of scrubber sponges? A born-again dishwasher-user’s manifesto? Nope, nope, and nopety-nope.

What I’m going to share with you today has the potential to save your marriage, your sanity, and help you become the kind of person you’ve perhaps dreamed you could become, but haven’t known how before. And it all boils down to a word that will have more meaning for you by the time we’re done than it probably ever has before: responsibility.

What Responsibility Has To Do With The Dishes, Your Marriage, and Happiness

You see, up until a couple months ago, doing the dishes was a chore that my wife and are co-responsible for. Meaning, we’d never really defined whose job it is to do the dishes; one of us just swings into action when the need arises, just like every other household chore (like laundry, vacuuming, and flossing the cat’s teeth. Just kidding. We don’t vacuum).

But that’s where the problem was. Because each of us was responsible, neither of us took charge of the situation until one of us independently came to the conclusion that we could stand it no longer (we both despise doing the dishes), and dragged ourselves grudgingly to the sink and got going.

The result, of course, is that there were dishes awaiting attention pretty much all the time, and the kitchen sink continued to be an eyesore, which only made us more reluctant to engage with it. And the aversion to dishes continued, and would’ve no doubt continued indefinitely, had I not had an epiphany one day. It went something like this:

Suck it up and be a man.

Well, maybe it was a bit more compassionate than that, but that was pretty close. I just came to the realization that I would be happier if I would take responsibility for having the dishes be done. In essence, I would slide ‘doing the dishes’ from the shared responsibility pile into my pile, and be done with it. “When there were dishes to do,” I told myself, “I’m the one who’ll do them.”

I didn’t say a word about to my wife — who will hear about this entire subject for the first time if/when she reads this — because it wasn’t about me being the noble one, or bartering to get out of doing anything else. I didn’t want this to become “my task” and therefore make some other job become “her task.” I just wanted to take this on as my personal charge, because I wanted it to be done. It didn’t have anything to do with anyone or anything else.

But the effect has been nothing less than revolutionary.

Oh sure, the dishes don’t pile up anymore, and that’s nice. I do them a lot more than I used to, and yes, my wife has remarked on occasion how great it is that I’m doing the dishes so much. Happy happy, joy joy. La dee da.

Where this has made its impact is not even so much in the kitchen, as much as everywhere else in my life, including my work, my health, and how our family spends its time.

• I get to the gym religiously, at least four days a week.
• I don’t slouch on my eating regimen, except for my one free day each week.
• I don’t procrastinate at work anymore, even though I’m a keystroke away from the internet and all its distractionary potential all day long.
• I’m conscious of how I spend every moment with people, and I’m learning how to make the most of every interaction, not letting the important stuff go unsaid or unacknowledged anymore.
• and on and on…

Deciding to take responsibility for something, completely independent of the choices of others, has helped me to grow up. I know that probably sounds funny coming from the mouth of a 36-year-old, but it’s true. I may be a married father of two, but my self-concept is still one of a freewheeling 20-something-year-old, living in my first apartment and tasting independence and freedom for the first time (take a moment and think of how you consider yourself; do you think of yourself being your chronological age?). And so, making this decision to step up and do what I needed to do, for me, has been a pivotal part of becoming an adult. Because I believe (evidenced by the world around me) that being an adult, a sovereign decision-maker and responsible person, is a state of mind, not a condition of your years.

This isn’t the first thing I’ve been responsible for, obviously. I used to be the director of an intentional community. I’ve been an independent professional for years. I’ve been a lifeguard, a coach, and held positions of authority many times. But making the decision to be ‘big’, with no input whatsover from the world around you, is liberating as heck. It creates a level of strength and confidence within you, because you’re no longer relying on anyone or anything else to give you power and authority; you’re claiming it for yourself. And that kind of inner potency is going to have a glorious spillover effect in all kinds of ways in your life.

Now, it’s your turn…

When you look at your own life, where would taking on the responsibility for something make a noticeable impact in the quality of your life? And hey, start small… I started with the dishes, for pete’s sake.

But start. Make a decision to take charge of something. And you don’t have to tell anyone about it… you just have to do it. And then see what kind of effect it has on you.

You just may find, as I have, that choosing to accept responsibility for something has a much greater impact on your life than you ever thought possible.

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Bob and Susan are desk shopping at IKEA (where else?). Susan sees a desk with four drawers, a built in cabinet, and a keyboard tray, and starts swooning. Bob sees a minimalistic desktop and calls off his search for office-furniture nirvana. Two flat-packs, a boatload of twine, and two soft-serve vanilla cones later, and the happy couple speed home.

On the way, Susan thinks about all the ways she can organize her stuff in all her cute little drawers, and Bob waxes poetically about the wide-open expanse of nothing that will be his new desktop environment.

two desks, two different ideas of perfection (images by IKEA)

Question: Who’s happier? Who will be more productive? Who will have an easier time managing their workload?
Answer: Who knows?

To Each Their Own

That’s the funny thing with productivity; what’s good for one person isn’t necessarily the end-all, be-all solution for another. So, how do you know what to do?

• You have to experiment.
• You have to be willing to try, fail, and learn from the experience.
• You have to know yourself (which comes, of course, from doing #1 and #2 over and over).

Because structure is a funny thing. Bob would go nutso trying to work at Susan’s desk, because (in his mind) there’s way too many places for things to get put and forgotten, way too much visual clutter, and he’d feel cramped. Susan would loathe Bob’s new desk, because (in her mind) there’s no place to put anything. She’d end up piling everything on top of the desk, and feel swamped every minute, unable to focus.

Are You A Susan, or a Bob?

Susan is someone who revels in having external structure. It’s easiest for her to be organized when she has many places to put things, because in her mind, thoughts tend to swim around like fish. Without the help of external structure, Susan’s unbounded creative impulses get scattered and lost. Once she has the help of those external boundaries, though, she’s free to let ‘er rip.

Bob, however, brings a lot of structure with him. It’s not that Bob’s not creative; he’s tremendously creative. But the way Bob’s wired, he brings a lot of structure to his thoughts. He needs a wide open space that he can impose his sense of structure upon in order to be productive; too many restrictions, and his flow slows to a trickle.

Knowing Thyself Saves Thee Many Headaches

Knowing which way you lean can save you so much time and energy, it’s flabbergasting. Take, for example, desk shopping (just kidding). Or evaluating software…

Say you need to organize your thoughts, or brainstorm ideas for a project. If you’re more internally structured (like Bob), you’d reach for a program like Curio (or Keynote) that gives you a wide open space to create in. If you’re more externally structured (like Susan), you might reach for a spreadsheet likeNumbers orExcel, or an outlining app like Process or Omni Outliner, or a mindmapping solution like iMindMap, Curio (again), or PersonalBrain (thanks to Kathy for mentioning this one).

The question, essentially, is: do you need structure, or will you bring your sense of structure to it? And you can ask yourself that in any situation, whether you’re organizing your computer, your personal information, your belongings, or a vacation.

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When we last saw our hero (that’s you), information was coming into your life at an alarming rate. And now, you have to figure out what to do with it until you’re ready to use it. In essence, we need to look at how you store your information.

Of course, there are lots of systems out there, and you have to find what works for you. What you’re about to learn here, though, is a system of organization that can be used on any standard computer—or, "in the cloud" systems like Google Docs—and it works because it’s built around two fundamental principles:

• how you think, not how someone else thinks for you.
• a usage mindset, not a storage mindset.

Looking at those two points, it sounds completely obvious. But you’d be surprised.

How You Think

Before you even take your computer out of the box, there’s a lot of stuff already on it, such as applications, pictures, fonts, etc. For most people, that’s pretty transparent stuff; whether you use it or don’t, you take it for granted. However, there’s another out-of-the-box component that most people don’t ever mess around with, and it’s the cause of hours of wasted time, multiple headaches, and the all-too-common facial expression of blankness mixed with confusion that graces most people faces as they search umpteen buried folders on their hard drives, looking for that one file that they know they saved somewhere, but just can’t seem to find… the default folder structure.

Take a look at a standard Finder window, and (if you’re using a mac, as I do) you’ll most likely see something like this snapshot from Apple:

Apple Computer

Take a look in the sidebar, and you’ll see the basic rundown: Desktop, Home, Applications, Documents… and sometimes Movies, Pictures, and such (I know Windows has a similar setup, and I tried to find a screenshot somewhere, but Windows user will just have to extrapolate for themselves on this one; it has been years since I was a Windows user, and like someone who got food poisoning at a B-grade greasy spoon, I can’t bring myself to go back and try again…).

The general idea, quite simply, is that applications get stored in Applications, your documents get stored in Documents, and on and on (this is such a ubiquitious structure, that many people replicate it if they start storing information online…). The currency? Stuff.

But does this describe how you think about your work? Doubtful.

Chances are, you don’t think in terms of "documents", you think in terms of projects and people. Rather than stuff,, you think in contexts.

So should you create a Projects folder?

Heavens, no! When you sit down to work, do you think, "I have to get to work on my projects?" Or do you think, "I have to write that article," or, "I have to create that presentation," or, "I’m working with x client this morning at 9:30."? My guess is, the latter.

The idea, again, is to make it easy for you to get what you need while maintaining (or improving) your mental state. The more intuitive your file structure, the less ruffled your mind’s feathers will get while you get to your stuff. So rather than swim through layer upon layer of folders ( Documents -> Projects -> Presentations -> ABC Corp. -> presentation.file ) to get what you need, organize your file structure by how you think. If you think "clients", have a Clients folder, with individual folders for each client. As an example, the structure I use to organize my client files is "Clients -> Last Name, First Name -> 08 (or whatever year) -> 031308.rtf" (for a session on March 13, 2008) … see example below:

My "Clients" folder structure

When you file by context rather than content, and you’re willing to reorganize a few folders, you’ll find that your file structures become much more intuitive to manage. Here’s how you can do the same:

My Sidebar - Contextually Sorted
(click for expanded image)

• Have a folder for each of your contexts. This could be "Writing/Web/Graphics", or "Clients/Finances/Groups", or "Workshops/Speeches/Books", etc.
• Within each of those folders, have sub-contextual folders that make sense to you. As an example, within "Writing" could be "Posts/Guest Posts/Books/Handouts", and within "Web" could be "Pages/Graphics/Audio", etc.
• Drag your most commonly used Contexts into your sidebar, put them on your start menu, dock, or whatever gives you instant access to them.

Usage, Not Storage

We’ve already begun talking about having a usage mindset rather than a storage mindset; thinking in terms of context rather than content helps tremendously when you’re creating documents and folders. But where this will really save your bacon is when it comes to storing files, photos, and PDFs that you download, are emailed, or find online.

Think about your mindset when you’re in research mode. You browse and search the ‘net, looking for specific information. Then, like a hawk-eyed granny in the "blue-light special" isle at K-mart, you come across the treasure of a lifetime. You grab/click/download the thing, but now, where do you put it? You put it in your Documents folder, of course.

Noooooooo! Don’t do it!

Storing information by content type is silly. And yet so many of us do it out of habit. Why? Because when you’re in search mode, you’re looking for stuff. So, when you find it, you’re thinking, "stuff." You’re so in "stuff" mode that you can’t see past your little squirrel nose, packing away those nuts for a snowy day. But when you actually need to use it, you won’t be in search mode, you’ll be in do mode.

Do mode is the mode of action, of implementation, of productive forward motion. And when you’re in that mode, you’re thinking about stuff differently than when you’re in search-and-store mode. In fact, you’ll be thinking in the same mode you were in when you figured out all your contexts just a minute ago.

Storing information effectively means you need to shift your mental gears from search mode into do mode. Before you save that file, think about when you’ll need to use it, and what context you’ll most likely be in (in some cases, it may be hard to predict, so go with the most obvious one).

For example, let’s say you’ve just Googled "computer organization", and found a blog that linked you to this article. You enjoy my slightly bizarre sense of humor and keen organizational acumen, and you want to save this for later. Scrolling up to the top of the page, you see the "PrintThis" link at the top of the post, and print it as a PDF to your desktop.

• If you were still in search-and-storage mode, you’d probably put this into a folder about "organization" or something (thank god you’re reading this, though…).
• Once you shift into Do mode, you realize that this would best serve you in a "maintenance", or "do this!", or "read me" folder, or some place you use to store information that you want to stay current with, so you would see it again and again until all your habits became good ones, and you now revel in the simplicity of your folder structure, and sing my praises from rooftops (hey, I can dream!).

Get the idea?

Good. Now get in there and think for yourself.

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Because when I talk with people about how I manage information, their jaws drop. They’re shocked that I only have three physical file folders to my name. That my desk is spartanly clean, all the time. That 95% of the time, I have no files cluttering up my computer desktop, no email messages in my inbox awaiting attention, and I can find any information I need in about seven seconds, on average.

And, lest you think I was born this way, my mother will attest that I used to be a slob. I wasn’t always like this. I used to be buried under papers, unanswered emails, and lost in a sea of confusion about what to do next. And so, I got organized. I listened to the gurus and bought my labelers, file folders, palm pilots, planners, and productivity tools, and set to work. It worked, too.

But, I found that while I was organized, it took a lot of mental energy to maintain such a system. And if I fell off the wagon for any length of time, it was hell trying to catch up again. So, I gradually allowed myself to refine the systems I’d assimilated, trust my intuitive tendencies, and let myself find a way of working that was natural to me.

I would not give a fig for the simplicity on this side of complexity, but I would give my life for the simplicity on the other side of complexity. – Oliver Wendell Holmes

notic on Flickr.

And I found it. I found a way of working that allowed me to keep everything—and I mean everything—organized, accessible, and lean. And, gloriously calm in the process. My system tamed the infamous "monkey mind" state of disorder and disarray that plagues you when you aren’t clear about what you should be focusing on.

Like I talked about on the Introduction page of this series, the goal of all productivity measures, efficiency initiatives, and organizational efforts should be Thought Management. If you’re focused on time management, or managing the amount of information you encounter primarily, you’ll miss the mark. Just as Tim Ferris likes to say, "Money is useless without time," time- and information-efficiency can easily spiral into a situation where you may be handling a lot more, but you’re spent from doing it. Rather than make your situation better, you’ve only compounded the problem by adding more in a smaller window of time. Therefore, the premium commodity here is truly your mindset.

The core of Thought Management is this: you want to be efficient and streamlined with your thoughts. No wasted thoughts on stuff that:

• you don’t need to think about,
• don’t need to think about more than once,

Which frees you to

• only think about something when you need to think about it.

Think about that.

To facilitate this, let’s look at how information comes at you, so you know how to deal with it, and get it where it’s supposed to go.

When it comes to incoming information, it essentially comes to you in two ways:

• There’s what is sent to you, via email, feeds, phone calls, meetings, snail mail, etc.
• And then there’s what you go out and find, via the ‘net, books, magazines, movies, tv, whatever.

In this article, we’ll look at "what is sent", and save the "what you find" for a later article.

What Is Sent : Email

Email is a commonly-talked about topic, because its use and abuse are so ubiquitous. Over the years, I’ve become indoctrinated into the "an empty inbox is a happy inbox" philosophy, and I recommend it to everyone. Why?

Because an inbox is like the entryway to a house. It’s where you greet someone, but not where you sit to have dinner or ask them to sleep when the night comes. If you leave email in your inbox after you get it, you’re violating Rule #2 of Thought Management ("don’t think about something more than once").

I used to subscribe to the idea of having multiple sub-folders, where email gets filed for storage. But that’s like stuffing houseguests in the coat closet until dinner is ready. Instead, I now only one sub-folder, called "Bills." Let me explain why.

What you want to do with incoming email is (and this should look familiar):

• delete it,
• reply to it, or
• print/copy-and-paste it to wherever the information really belongs.

Because savable information that comes to you via email is meant to be used somewhere else. If you got a magazine in the mail that you wanted to keep, would you store it in your mailbox? Of course not, that’s ridiculous. But so is storing email in your email program. It’s only a mailbox. Repeat to yourself, "it’s only a mailbox… it’s only a mailbox…"

Here’s where your frontal cortex comes in handy: Ask yourself, "When I need this information in the future, what will I be doing?" If it’s a project, put it in your project folder. If it’s working with a client, put it in the client’s folder (we’ll be talking more about organizing folders in a future episode, never fear). Because that’s where it becomes useful. Not in your mailbox.

(So, you ask, why do I have a "Bills" folder? Because there is information that my email program is the only logical place for, and that’s the storage of time-sensitive links. When bill-paying time comes around, I just go down the list and click the outgoing links to pay my bills online. And, of course, I use automatic email filtering to put those bill notices directly into the Bills folder, so I don’t have to ever see them in my inbox. Simple.)

"But, I don’t have time to reply to all my email right then!" Well you know what? You shouldn’t be checking your email then! You should only check your email when you have the time to do so. It needs to be a part of your schedule (another item we’ll get into in more detail soon), not something you sandwich between working on "important" projects. If The Four Hour Work Week hasn’t yet converted you over to the idea of not checking your email more than twice a day, then go re-read it.

"What if I need something later?" Chances are, you won’t. I once switched email programs cold turkey, and I only once had to go back to the old program and look for something (Sean D’Souza of Psychotactics has said that he even deletes everything in his Trash once every six months). But hey, if you do need something, it’ll probably be sitting in your Trash waiting for you to search and find it. And if you’re a Gmail user, you’ve got enough storage space never to delete anything.

What Is Sent : RSS Feeds

The beauty of RSS feeds is that it’s like having a bookstore at your disposal; all that information doesn’t land in your inbox, it waits for you when you’re ready to go there. (If you’re not familiar with RSS, click here to see how RSS can help you simplify your information streams.)

What? You get RSS in your email? Madre de dios, stop now!

Why? Because RSS isn’t email. RSS-based-information (90% of the time) isn’t stuff that you use in the same way that use email. It’s "optional" information; enriching, sure, but not something that requires your reply. Of course, there are feeds that do contain information that’s similar to email, and if you want to keep those feeds coming into your email, that’s probably a good idea. But for all the "newsletter"-like feeds you subscribe to, use an online reader. The reasons for this will become evident as we go, but for now, it makes if only considering one factor: finite local storage capacity (whereas online storage capacity is close enough to infinite to just call it infinite).

My favorite is Google Reader; simple, free. If you haven’t tried it, try it. Like the other Google Apps, its beauty is in its simplicity and effectiveness. Yes, other options do exist, and if you have one that you like, go for it. As for me, I’m sticking with my Reader.

What Is Sent : Phone calls, meetings, snail mail, etc.

Here you have an interesting situation… you’re away from your computer (most likely), and you learn something fascinating/helpful/useful/necessary. You want to remember it for later, so you whip out your moleskine/Post-It pad/Chinese food restaurant receipt, scribble your note, and tuck it away for later.

But what do you do with it when you get back to your office? If you say, "put in it a file", listen to me: don’t. Don’t ever file it. Once you file it, it’s dead to you. Why? Because when you’re in the flow of working on your project, you won’t remember that you have it tucked away in that, "great ideas for later" file. And even if you do, having it in a remote storage situation means it’s less handy (and thus more of an interruption to retrieve) than if it was stored on your computer. Ideally, everything you need to access should be at a fingertips’ length away, without being in your face until you need it (recall Rule #3: only think about something when you need to think about it). Only electronic resources can do that.

And, if none of these reasons convinces you (try to ignore that voice in your head saying, "He doesn’t know me; I’m different!"), stashing notes into file folders violates our Rule #2 (only think about things once).

So, what do you do with the Chinese-restaurant-receipt note? Put it in an inbox? Heavens, no… the last thing you need is another place to store something before dealing with it. When you get into your office, toss it right on top of your desk, where you can’t miss it. Then you’ll be forced to deal with it when you sit down. You’ll copy the note into whatever electronic resource makes sense for what the idea is, and then recycle the paper. Done. No fuss, no mess, and your zen-like space stays honored.

Can you see the system being created here?

Can you feel the simplicity? It applies just the same when it comes to creating paper, too…

• If you’re at your computer and the urge strikes to reach for paper, ask yourself, "Is this the best place for me to put this thought?" Because if you’re going to have to re-type it, save yourself the time and reinforce the habit of putting it, first time around, where it belongs.
• If you’re about to print something, ask yourself, "Do I need to print this? What will I do with it after I read it? Will it only add to my pile of things to sort through, my recycling load, and create more to manage?" (You’re right, it will… so read it on your screen instead.)

Is This A Bit Extreme?

Perhaps for some, it will be. The underlying intention, of course, is not to restrict you, it’s to free you. Free you from creating more to manage. Free you from the tyranny of inappositely placed information. Free you from managing information, and allow your mind to flow with the creativity that comes from being unfettered by trivialities and muddle.

Action Steps

Obviously, this is a progression; something you want to ease into. Or, not. Sometimes (depending on your character), taking a big leap is what does the trick.

Anything can be achieved in small, deliberate steps. But there are times you need the courage to take a great leap; you can’t cross a chasm in two small jumps. -David Lloyd George

Case in point: email. Paring through all your folders, saved garbage, etc. may take too much time, and too much effort to escape the gravity of all that inertia you have moving in the wrong direction. You may find, as I did, that it can be easier to just switch email programs and start with a clean slate (about a year ago, I started using Thunderbird, and didn’t import any data from Eudora — best move I ever made).

So, here are some actions you can take to start simplifying your intake:

Email:

• empty out any subfolders you have, and delete them.
• if you keep any, ensure that filters (or "rules") are established to automate what goes into that folder.

When you check email:

• delete it,
• reply to it, or
• print/copy-and-paste it to wherever the information really belongs.

And:

• unsubscribe to extraneous information sources that are no longer serving you, and
• transfer as many "newsletters" to RSS as possible.

Assimilating "outside" information:

• as soon as that info hits your desk, put it in an unavoidable place.
• as soon as you sit down, transfer it to where it (electronically) belongs, and recycle the source.

As you put these measures into place, I guarantee you that you’ll start to notice a greater sense of calm and emptiness in your mind. "Thought Management" will start making sense even more, and you’ll no doubt find other ways to start emptying, simplifying, and streamlining your processes.

If you have tips to add, resources to share, or stories of your process, feel free to share them in the comments!

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atlih

Running your own business gives you freedom: freedom to say what you want your business to say, work in the way you want to work, and call the shots as you want to call them.

Or does it?

Think about your non-work life: chances are, you give yourself the freedom to schedule your non-work life how you best see fit: time for exercise, eating, cleaning the house, reading books… whatever is important to you.

But do you do the same thing in your business? Or are you letting the conventions and norms of society dictate how you work?

Ask yourself this:

• Regardless of how it turned out at the end of the week, did you have the intention going into last week to work around 40 hours? Monday through Friday? Nine to five, or thereabouts?
• Do you check your email when you want to, or when you think you should?
• How about your phone? Do you let it go to voicemail, or stop what you’re doing (even eating) to answer it?
• If you have clients, when do you schedule them? Whenever they can work with you?

Whatever your “sacred cows”, it’s time to barbecue them.

Let me let you in on a secret… you can work any way you want to.

When most of us think about work, it’s a 9-5 (or 8-6), Monday-through-Friday affair. Maybe your schedule is a bit different, depending on your profession, but the point is the same — the vast majority of your work life is probably dictated by outside circumstances (i.e. expectations), and not based on what would really work for you.

Don’t get me wrong, there’s nothing wrong with working a standard, typical workweek — unless it doesn’t represent the best way for you to work. And chances are, it doesn’t.

For example, are you a morning person? One of my clients, Julie, is, and so she now schedules her “creative time” for the mornings, when she writes her best. She now has a “no clients before noon” rule, too.

Or, do you have a focus in your life that requires attention at a certain time of day? Another client, Michelle, is an avid gardener. Her most productive time in her garden is in the mornings, before it gets too hot — and so, she shifts her workday to accommodate her passion for digging in the soil. And, I know a few folks who start early and kick off early so they can get to the gym in the afternoons, because that’s when they get their best workout.

And why not? Why not arrange your schedule in a way that works for you?

You Don’t Want To Be A Dog

There is a saying in Sufism that I don’t get to quote too often… but it sure is poignant here:

All the world is carrion, and those who seek it are dogs.

Okay, so it’s a bit strong, but it has a point: if you set your rhythms by the “outside world”, you’ll be forever chasing something that, even if you caught it, wouldn’t give you much.It’s far better to set your own pace, to know what’s true for you, and allows you to perform at your best and brightest.

How To Set Your Own Pace

The best determiner of your work schedule is obviously not so-called “popular opinion”, nor is it the status quo. If you’ve got the freedom to set your own hours, why not choose what works for you, your energy levels, and your life? The way you do this is to take these questions into your own heart, and feel what resonates for you there.

Tim Ferriss has a great article about understanding your body’s rhythms here, which I recommend as a part of figuring out your best mix.

But beyond this, how do you determine your best schedule?

When it comes to setting your own schedule, there are many parameters you can play with to determine what’s best for you.

I’ve taught an entire system to this in my Inspired Productivity course, but I’ll give you a simple one to start playing with now that can revolutionize your workweek all by itself. It’s called “On/Off.”

On/Off

Frank Wouters

On/Off is about when you work, and when you don’t. Simple enough, right? Not necessarily.

Because right away you probably have thoughts coursing through your mind, thinking, “Monday through Friday… all day… off weekends…” Maybe that’s good for you… and maybe not.

Instead of defaulting to the status quo, try this:

1. Feel your heart/center, and breathe. Get in touch with your inner, quiet rhythms. Let go of those other thoughts, all the ones that want to infringe on your quiet space within, and just be with your authentic voice within.
2. Choose a day. We’ll start with Monday.
3. Imagine Monday morning; see it in your mind, as you would see it in your calendar. Now, breathe your heart-connection into that space, and ask, “On? Or off?”, and see what you notice.
   • Do you get the sense from your heart that you should work then? If so, then work then. That’s an “On” time.
   • If you don’t get the sense that you should be in your office then, then let it go. That’s an “Off” time.
4. Continue with Monday afternoon, Tuesday morning, etc…

The key here is to trust your inner sense of when you should be On, and when to be Off. Follow your heart—not your doubts or fears, but your heart; the place of strong knowing within—and if you get that you should take a time slot off, then take it off.

Not only will you find that your productivity will climb, but by honoring your internal whispers, you’ll be strengthening your intuitive sense as well.

The first time I did this, I got to take Thursday afternoons off. Scared and shocked the heck out of me. But, I trusted it.

Did I get any complaints from my clients? No; they just thought I was busy then. But it worked out swimmingly with my family’s schedule, and became a great time to get things done as a family during the week, and spend great quality time with my daughter (I only had one back then).

It Can Ebb and Flow, too…

I work Thursday afternoons now (my heart told me to). But a few years ago, I decided not to see clients on Mondays. I still work Mondays, but they’re “genius” days — days set aside to work on projects without the interruptions of scheduled events.Well, my inner voices had a field day with that one — “I’ll lose clients! People won’t understand!” — but do you know how many times it has been an issue? Zero.

I made it my way of working, and the world revolved around it, just fine. And when I made Fridays a “genius” day, too? Not as much as a whimper.

Of course, this is going a bit beyond "On/Off", but it gives you an idea of where you can take this.

When you work and when you don’t is up to you. Same for when you answer the phones, check emails, or respond to the world’s requests.

Because in truth, there are should be only one sacred cow when it comes to your business: your heart’s knowledge about what is right for you.

And the rest of those cows? Barbecue ‘em!

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© Tim Ferriss

You want to talk productivity? Tim Ferriss is talking.

I know, I know, you’ve either absorbed Tim’s book already, or you’re resisting it out of complete stubborness. But here’s the thing:

• if you’ve read his book, you’re already converted.
• if you haven’t (or if you’ve been living under a rock for the last year and haven’t heard of him yet), then go get his manifesto (it’s free) on ChangeThis on information overload.

If you don’t see yourself in the picture he paints in that 16-page pdf, I’ll eat my socks.

Video

And here’s a talk that Tim Ferriss did at DivX, which is a great summary of the essential principles in his book… if you haven’t read it, this may whet your appetite enough to get off your hump and get it. And if you have read it, the video is a great refresher.

Enjoy…

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elle_rigby

If you’ve seen my kung fu movies page, you know I’ve got a thing for action movies. Well, let me qualify that: I like well-made action movies. And the more physical action in it, the better.

Really, it’s because I love human performance; I get the same rush out of Cirque du Soleil, gymastics competitions, and soccer/football games, for the same reason (action movies just add a little drama now and again, which is nice).

That’s a long way of introducing the idea that I watched the movie "300" a while ago (well, most of it; I skimmed through a few overly gory scenes). What impressed me the most was the actor’s physiques; these guys were chiseled. And not freakish, either; just balanced and buff.

A little Googling and YouTubeing later, and I was watching some videos online about how the actors got in shape for their roles… and lo and behold, they were following CrossFit routines — a system I’ve been following for the better part of this year, so I wasn’t really all that surprised. Haven’t heard of CrossFit? Maybe it’s because CrossFit is a far-cry from what goes on in 99% of the gyms across this country.

Rather than focus on individual muscles (the typical body-building, big-box-gym-circuit-training approach), CrossFit is all about what they call "General Physical Preparedness," or GPP. In Coach Glassman’s words (the founder of CrossFit):

From the beginning, the aim of CrossFit has been to forge a broad, general, and inclusive fitness. We sought to build a program that would best prepare trainees for any physical contingency — prepare them not only for the unknown but for the unknowable… in sum, our specialty is not specializing.

Specialization has its price

A number of years ago I was training heavy; using large amounts of weight in a very small range of motion. Why? Because it builds size. I got to the point where I was lifting over 650 pounds on a leg press machine, and I was bench-pressing over 300 pounds.

But then, I went to put my then-two-year-old in her carseat, and almost threw out my back. I thought, "Huh?" That major disconnect taught me there was something seriously wrong about my methods.

GPP to the rescue

With GPP, you are training everything, for anything. And therein lies the beauty of CrossFit, in my opinion. By doing this kind of workout, you get in better shape, period. For anything. For any circumstance you need it for. For life.

GPP -> GWP

Lest you think this is just a promo for CrossFit, let me open this idea up a bit…

What are you interested in, for example, in your work? You’re probably interested in working at your best, with your heart and spirit in tact. It means you’re interested in HOW you work, not just WHAT you’re working at (although that matters, too). It means you want to express your purpose in this world, find meaning, and find peace and fulfillment in what you do.

Can you see how you have to go beyond just getting more done? Can you see how you need to focus not just on hours worked, widgets sold, clients served, or workshops taught? Can you see how efficiency, or communication, or intuition, or stress-reduction alone aren’t going to come close to giving you the kind of life you want?

In order to show up at your best, you need to adopt the GWP approach: General Work Preparedness. Generalize, not specialize.

That means finding a way to include such factors as:

• Productivity: organization, scheduling, eliminating distractions, etc.
• The ability to maintain your focus: a combination not just of "arranging your work", but the mental and spiritual aspects of clarity, passion, overcoming obstacles, etc.
• Confidence: cited as one of the top psychological factors in athletic performance, it holds true for work as well; without a positive self-image, your ability to present your best value — and stand in it with resolve — goes the way of the dodo.
• Health: if you aren’t physically up to the tasks you set for yourself, how can you achieve what your heart yearns to achieve? Whether you need to focus on drinking enough water, eating well, having core strength (it takes a toll on your body to sit at a desk all day, if that’s what you do), learning to type dvorak so you don’t get RSI, or whatever, taking care of your health is a foundational part of working at your best.
• Rejuvenation: don’t forget the value of off-time as well. No one can expect themselves to work at anything 10 hours (or more) a day, five (or more) days a week, week after week, and not burn out. Rest doesn’t just mean physical rest, either; you have to nurture the needs of your heart and your mind as well, which could include spiritual time, time with family and friends, you name it.

Is that it?

No, there’s certainly more. But this article is long enough as it is.

The soul of it is this: Whatever line of work you’re in, you are a human being. That means you have a heart, a mind, a body, and a spirit (the boundaries of all these are up for debate, of course… but that’s for another article). And it pays to pay attention to what all of your needs are, if you want to show up at your best.

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